To keep your jewelry looking its best, store it in a dry place and avoid exposure to water, perfumes, and lotions. Clean it regularly with a soft cloth to maintain its shine.

Yes! We specialize in creating custom jewelry tailored to your vision. Contact us to discuss your design ideas, and we'll work with you to create a unique piece.

Return & Exchange Policy

At Key & Carat, each piece is carefully selected, made, or customized with you in mind. Because many of our fine jewelry pieces are made-to-order, special order, or customized, all sales are final.

We want you to feel confident in your purchase. If your jewelry arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can make it right.

Custom & Made-to-Order Jewelry

Custom designs, special orders, personalized pieces, resized items, and made-to-order jewelry are final sale and cannot be returned or exchanged once production has begun.

Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request. Once an order has entered production, changes or cancellations may not be possible.

We're Here to Help

Purchasing fine jewelry is personal, and we want you to love what you choose. If you have questions about a piece, sizing, diamond specifications, metals, or customization, please reach out before ordering. We're happy to help you choose the right piece with confidence.